Returns and Refunds
If for any reason you are not satisfied with your product, you have 60 days from the date of purchase to return it and request a refund. Below are the conditions for returning products purchased on getmemofix.com.
Who pays for return shipping?
• Change of mind / money-back guarantee: return shipping costs are paid by the customer.
• Item arrived damaged, defective or incorrect: return shipping is paid by MemoFix — email us a photo of the item and we will cover the return, at no cost to you.
How to Return Your Order
Step 1 — Request your return authorization
A return authorization must be requested and approved within 60 days from your date of purchase. Email contact@getmemofix.com with your order number and the email address used on the order. We require a receipt or proof of purchase.
Step 2 — Ship the item back
Ship the item back, then send us the tracking number by email so we can track your return. Shipping costs must be paid by you, except when the item is damaged, defective or incorrect — in that case MemoFix pays the return shipping. You must return the product within 14 days of receiving the return authorization, to the address provided.
Step 3 — Make sure the item is returnable
To be eligible for a refund, returned products must be in good condition (not damaged or broken by the customer). All products — whether opened or unopened — must be returned with all original accessories included. Please do not send your purchase back to the manufacturer.
Return Address: Memofix, 11870 62nd St. N, Largo, FL 33773
Step 4 — Receive your refund
Once we receive and inspect your return, we will send you a confirmation email and notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed and credited to your credit card or original method of payment within a few days.
Non-returnable items
- Gift cards
- Downloadable software products
- Some health and personal care items
Partial refunds (where applicable)
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, that is damaged or missing parts for reasons not due to our error.
- Any item returned more than 60 days after purchase.
Late or missing refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company — it may take some time before your refund is officially posted.
- Contact your bank — there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at contact@getmemofix.com.
Sale items
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Damaged, defective or incorrect items (exchanges)
We replace items that arrive defective, damaged or incorrect. Send us an email at contact@getmemofix.com with your order number and a photo of the item, and we will provide instructions on where to return it for a replacement. In these cases MemoFix covers the return shipping cost — you pay nothing. Please note that we cannot accept exchanges beyond 60 days from the date of delivery.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Still Have Questions?
Contact our customer service team:
- Email: contact@getmemofix.com (Monday – Saturday)
- Phone: (888) 338-0317
- Return Address: Memofix, 11870 62nd St. N, Largo, FL 33773